Effective Date: 28 March, 2025

Brand Name: Pool Flow LLC

Website: https://poolflow.ai

Welcome to Pool Flow. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and SMS messaging program. By using our website or providing your contact information to schedule an appointment, you agree to the terms outlined below.

1. Program Description

Pool Flow provides marketing and lead generation services for pool construction businesses across the U.S., primarily through Google Ads. As part of our services, Pool Flow may send SMS messages related to:

• Appointment confirmations

• Appointment reminders

• Service-related notifications

We do not send marketing or promotional SMS messages through this program unless separately consented to.

2. Message Frequency and Cost

• Message frequency varies depending on appointment activity.

• Standard messaging and data rates may apply.

• All costs associated with receiving text messages are the responsibility of the recipient and may vary based on their wireless provider plan.

3. How to Opt Out

You may cancel SMS notifications at any time by replying STOP to any message you receive from us. Upon sending STOP, you will receive a confirmation that you have been unsubscribed and will no longer receive further SMS messages unless you opt in again.

4. Customer Support / Help

If you experience any issues with our messaging program, reply with HELP for assistance, or contact us directly at:

Support Email: [email protected]

5. Carrier Disclaimers

• Carriers are not liable for delayed or undelivered messages.

• SMS message delivery may be affected by carrier or system outages, mobile device compatibility, or recipient availability.

6. Privacy and Data Usage

Please refer to our Privacy Policy for details on how we collect and manage your information. Summary of SMS-specific data usage:

• We do not share, rent, or sell your mobile information with third parties or affiliates for marketing or promotional purposes.

• Information sharing is only permitted with subcontractors or partners for service-related operations (e.g., scheduling or CRM support).

• All opt-in data and consent records related to text messaging are handled securely and will not be transferred or reused outside of Pool Flow’s direct operations.

  Our Privacy Policy can be found here: Privacy Policy

7. Eligibility and Limitations

This SMS program is available only to individuals residing in the United States who are 18 years of age or older. By participating, you confirm that you meet this eligibility requirement and are the authorized user of the mobile device.

8. Modifications to Terms

Pool Flow may revise these Terms at any time without prior notice. Any updates will be posted on this page with a new effective date. Your continued use of the SMS program and our website constitutes acceptance of the revised Terms.

9. Contact Information

For additional information, please contact:

Pool Flow LLC

271 W. Short St, Ste 410

Lexington, KY 40507

Email: [email protected]

Phone: +44 7737 163748