Effective Date: 28 March, 2025

Brand Name: Pool Flow LLC

Website: https://poolflow.ai

Pool Flow LLC (“Pool Flow”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services, including SMS messaging for appointment confirmations and reminders.

1. Information We Collect

We may collect personal information in the following ways:

• When you schedule an appointment or fill out a contact form

• When you communicate with us directly via email, phone, or SMS

• When you visit our website or interact with our advertising

The types of information we may collect include:

• Full name

• Phone number

• Email address

• Business or company name

• Website activity (e.g., pages viewed)

2. How We Use Your Information

We use the information you provide for the following purposes:

• To confirm and remind you of scheduled appointments

• To send you essential service updates or administrative notices

• To respond to your inquiries or support requests

• To analyze and improve the effectiveness of our website and services

We do not use your phone number or contact information to send unsolicited marketing messages unless you have explicitly opted in for such communication.

3. SMS Communications

If you provide your mobile number and opt in to receive SMS communications, we may send you text messages related to:

• Appointment confirmations

• Appointment reminders

• Important service updates

You can opt out at any time by replying STOP to any message. For assistance, reply HELP or email us at [email protected].

4. Information Sharing and Disclosure

We take your privacy seriously. We do not share, sell, rent, or disclose your personal information — including your mobile number — to third parties or affiliates for marketing or promotional purposes

We may share your information only with trusted service providers (e.g., CRM or scheduling software) who help us deliver our services, and only to the extent necessary to perform those services. These parties are contractually obligated to keep your information confidential and to use it only for the purposes of supporting Pool Flow’s operations.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention and Security

We retain your personal data only as long as necessary to provide our services or fulfill legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access or misuse.

6. Your Rights and Choices

You may request to review, correct, or delete your personal data at any time by contacting us at [email protected]. You may also opt out of SMS messaging by replying STOP to any text message.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store information from individuals under 13 years of age.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of our services after any changes constitutes your agreement to the updated policy.

9. Contact Information

For questions about this Privacy Policy or how we handle your data, please contact:

Pool Flow LLC

271 W. Short St, Ste 410

Lexington, KY 40507

Email: [email protected]

Phone: +44 7737 163748